Question 1

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Accepted Answer

The answer of A process required by some insurance carriers...

Question 2

A matrix is something in which a thing develops,originates,or takes shape.

Accepted Answer

A) True 
 B)False

Question 3

The office should not keep any types of toys in the reception area.

Accepted Answer

A) True 
 B)False

Question 4

The patient's name should be used

Accepted Answer

A)   on greeting him or her at arrival.
B)   when he or she leaves the office.
C)   during the examination.
D)   All of the aboveE) A) and B)
F) All of the above

Question 5

Uncertainty in new surroundings can often create ____________.

Accepted Answer

The answer of Uncertainty in new surroundings can often create...

Question 6

Every patient has the right to expect courteous treatment in a physician's office.

Accepted Answer

A) True 
 B)False

Question 7

The way to organize appointment scheduling so that it best supports the success of the practice is to

Accepted Answer

A)   schedule as many patients as possible throughout the entire day.
B)   allow frequent rest breaks.
C)   include a lot of time for the physician's administrative activities.
D)   consider the preferences of the physician.E) A) and B)
F) None of the above

Question 8

If the medical assistant's desk is in open view of the patients,it should be free of ____________.

Accepted Answer

The answer of If the medical assistant's desk is in...

Question 9

What is the best way to decide whether patients need special assistance in disrobing?

Accepted Answer

A)   Ask all patients if you can be of assistance.
B)   Wait for patients to request help.
C)   Use special consideration with patients who have a disability.
D)   Offer help to patients who appear ill or upset.E) A) and D)
F) All of the above

Question 10

Patients may fail to appear for appointments because

Accepted Answer

A)   they have been pressed for a payment but do not have the funds to pay.
B)   they are in denial and are having difficulty facing their illness.
C)   the office consistently runs behind schedule.
D)   All of the aboveE) A) and D)
F) C) and D)

Question 11

Which of the following should most often be added to a patient chart's on each visit?

Accepted Answer

A)   Medical history form
B)   Progress notes form
C)   Patient information sheet
D)   Insurance information sheetE) A) and B)
F) All of the above

Question 12

Medical assistants are not allowed to take the patient's personal and family histories.

Accepted Answer

A) True 
 B)False

Question 13

Patients understand if the physician's office is not completely clean,because most offices are busy facilities.

Accepted Answer

A) True 
 B)False

Question 14

Competency as a result of training or practice is called ____________.

Accepted Answer

The answer of Competency as a result of training or...

Question 15

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Accepted Answer

A) True 
 B)False

Question 16

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Accepted Answer

A)   Time-specified scheduling
B)   Stream scheduling
C)   Wave scheduling
D)   Modified-wave schedulingE) A) and B)
F) B) and D)

Question 17

Approaching a situation with caution is using _______________.

Accepted Answer

The answer of Approaching a situation with caution is using...

Question 18

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Accepted Answer

A)   To bill the patient for the time
B)   To keep count of the number of no-shows for a possible drop in the future
C)   To provide the medical assistant with a reminder to call and reschedule
D)   To be prepared for future legal consequences regarding the patient's careE) A) and B)
F) A) and C)

Question 19

A thing that is necessary to achieve an end or to carry out a function is called a(n)________________.

Accepted Answer

The answer of A thing that is necessary to achieve...

Question 20

The provider's habits should not influence appointment scheduling.

Accepted Answer

A) True 
 B)False

Exam 10: Scheduling Appointments and Patient Processing

Uncertainty in new surroundings can often create ____________.

Correct AnswerverifiedShow Answer

If the medical assistant's desk is in open view of the patients,it should be free of ____________.

Correct AnswerverifiedShow Answer

Approaching a situation with caution is using _______________.

Correct AnswerverifiedShow Answer

Competency as a result of training or practice is called ____________.

Correct AnswerverifiedShow Answer

The office should not keep any types of toys in the reception area.

Correct AnswerverifiedShow Answer

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Correct AnswerverifiedShow Answer

Patients understand if the physician's office is not completely clean,because most offices are busy facilities.

Correct AnswerverifiedShow Answer

A matrix is something in which a thing develops,originates,or takes shape.

Correct AnswerverifiedShow Answer

A thing that is necessary to achieve an end or to carry out a function is called a(n)________________.

Correct AnswerverifiedShow Answer

What is the best way to decide whether patients need special assistance in disrobing?

Correct AnswerverifiedShow Answer

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Correct AnswerverifiedShow Answer

Medical assistants are not allowed to take the patient's personal and family histories.

Correct AnswerverifiedShow Answer

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Correct AnswerverifiedShow Answer

Patients may fail to appear for appointments because

Correct AnswerverifiedShow Answer

The provider's habits should not influence appointment scheduling.

Correct AnswerverifiedShow Answer

The patient's name should be used

Correct AnswerverifiedShow Answer

Every patient has the right to expect courteous treatment in a physician's office.

Correct AnswerverifiedShow Answer

The way to organize appointment scheduling so that it best supports the success of the practice is to

Correct AnswerverifiedShow Answer

Which of the following should most often be added to a patient chart's on each visit?

Correct AnswerverifiedShow Answer

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Correct AnswerverifiedShow Answer

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