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Viewing the leader as being "one of us" increases followers' ______ of the leader due to their social identity with the team.


A) team mental models
B) explicit norms
C) implicit norms
D) positive endorsements

E) B) and D)
F) None of the above

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Research has shown involving employees in decisions increases their ______.


A) empowerment
B) satisfaction
C) cohesion
D) skill development

E) A) and D)
F) B) and D)

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Explain the relationship between team purpose and performance by using a team charter.

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Effective teams have a sense of shared p...

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One study on decision-making reported that decisions that used participation to foster implementation succeeded more than ______.


A) 80% of the time
B) 70% of the time
C) 50% of the time
D) 90% of the time

E) All of the above
F) A) and B)

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Which of the following is described by people interacting primarily to share information with each other?


A) work team
B) collaboration
C) work group
D) synergy

E) All of the above
F) B) and C)

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C

These rules that team members are expected to follow may be explicit and formally stated by the leader or members of the team, or they may be implicit.


A) SMART goals
B) Norms
C) Written guidelines
D) Leadership rules

E) B) and C)
F) All of the above

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Which of the following can lead a work group to become a real team?


A) a strong goal
B) performance challenge
C) individualized accountability
D) segregated effort

E) A) and D)
F) A) and C)

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Which of the following is defined as a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable?


A) organization
B) collaboration
C) team
D) group

E) All of the above
F) A) and D)

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Those who speak out against the group decision but are pressured into conformity are being ______.


A) depressed
B) suppressed
C) rationalized
D) pressured

E) B) and D)
F) A) and C)

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Which of the following is the collective work product generated from the team?


A) synergy
B) input
C) process
D) output

E) A) and B)
F) B) and C)

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In this decision-making model, the group meets face-to-face, but the discussion is more restricted.


A) the Delphi Method
B) nominal group technique
C) brainstorming
D) consensus

E) A) and B)
F) All of the above

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A meta-analysis of team diversity and team performance found having members with diverse skill sets and backgrounds enhances ______.


A) groupthink
B) team projects
C) team creativity
D) team cohesion

E) All of the above
F) A) and D)

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One way leaders can prevent social loafing is by ______.


A) having a large team to pick up the extra work
B) waiting for the problem to resolve itself
C) setting meaningful goals
D) explaining norms

E) B) and C)
F) A) and C)

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Which of the following stages of the five-stage development model for teams is when members of the team form a cohesive unit and close relationships among team members develop?


A) adjourning
B) storming
C) forming
D) norming

E) A) and D)
F) All of the above

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Which of the following is a key component of output in the input-process-output model?


A) performance as rated by those outside of the team
B) How well the organization's needs are met.
C) performance as rated by those inside of the team
D) the willingness of team members to accept turnover

E) B) and D)
F) B) and C)

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Which of the following refers to team members' reports on their experience in the team, such as team satisfaction?


A) behaviors
B) performance
C) attitudes
D) cohesion

E) All of the above
F) C) and D)

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Respect for authority is known as ______.


A) power distance
B) collectivism
C) groupthink
D) degree of determinism

E) A) and B)
F) B) and D)

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A

Explain the importance of team norms.

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Team norms are defined as informal and i...

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A team decision-making challenge that arises due to a high degree of cohesiveness and group norms that result in conformity is known as ______.


A) cohesion
B) explicit norms
C) groupthink
D) implicit norms

E) None of the above
F) B) and C)

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C

Harriet manages a task force assembled to brainstorm ideas for improving patient safety in a hospital. They depend highly on the participation of all members for success since each member contributes a unique perspective that influences the quality of the suggestions for patient safety. Which of the following best describes the type of collective that Harriet manages?


A) work group
B) work team
C) assembly of individuals
D) collaborative

E) B) and D)
F) C) and D)

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