Question 1

Communication begins when:

Accepted Answer

A)   A sender encodes a thought or idea
B)   A sender chooses a medium
C)   A sender decodes the meaning of the message
D)   A receiver decodes the meaning of the message
E)   The feedback loop is completedF) C) and E)
G) A) and D)

Question 2

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Accepted Answer

A) True 
 B)False  False

Question 3

Research has demonstrated that the effect of social media on employee productivity is:

Accepted Answer

A)   It increases employee job satisfaction, performance, and creativity
B)   It increases employee job satisfaction but decreases performance
C)   It increases employee creativity and collaboration but decreases performance
D)   It decreases job satisfaction but increases performance
E)   It increases employee life-work balance but decreases performance and creativityF) A) and E)
G) A) and D)

Question 4

Anything that interferes with the transmission and understanding of a message is known as feedback.

Accepted Answer

A) True 
 B)False

Question 5

Reports are rich in data and information, but stories are rich in emotion.

Accepted Answer

A) True 
 B)False  True

Question 6

Restricting employees' use of social media at work can lead to losses in productivity.

Accepted Answer

A) True 
 B)False

Question 7

Effective PowerPoint presentations are characterized by using many images.

Accepted Answer

A) True 
 B)False

Question 8

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Accepted Answer

A)   Phone calls
B)   Text messages
C)   Voice mails
D)   Group meetings
E)   MemosF) A) and E)
G) B) and D)

Question 9

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

Accepted Answer

A) True 
 B)False  False

Question 10

One advantage of having a face-to-face conversation is that it:

Accepted Answer

A)   Gives immediate feedback
B)   Is the fastest way to communicate
C)   Useful for communicating with people in other locations
D)   Provides a written record
E)   Creates an impersonal, formal moodF) A) and C)
G) A) and E)

Question 11

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Accepted Answer

A) True 
 B)False

Question 12

Negative nonverbal communication skills include all but one of the following. Which one?

Accepted Answer

A)   Avoiding eye contact
B)   Leaning forward
C)   Speaking too fast
D)   Speaking too slowly
E)   Closing your eyesF) A) and D)
G) C) and E)

Question 13

Which of the following statements about linguistic style is not true?

Accepted Answer

A)   It is a set of culturally learned signals
B)   It affects how we communicate what we mean
C)   It involves interpreting others' meaning
D)   It is useful for understanding differences between men and women
E)   It is not useful for understanding differences between generationsF) A) and D)
G) None of the above

Question 14

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 15

In regard to differences in how men and women communicate, in general:

Accepted Answer

A)   Males are expected to hide their emotions
B)   Males are expected to communicate less aggressively
C)   Females focus less on rapport
D)   Females give less confirmation and support
E)   Differences between males and females are insignificantF) A) and E)
G) None of the above

Question 16

In the TED five-step protocol for effective presentations, TED stands for:

Accepted Answer

A)   Technology, education, delivery
B)   Technology, education, design
C)   Teaching, education, development
D)   Technique, effort, delivery
E)   Technique, education, developmentF) A) and D)
G) B) and D)

Question 17

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Accepted Answer

A) True 
 B)False

Question 18

Compared to men, women are more likely to:

Accepted Answer

A)   Share credit
B)   Hide emotions
C)   Communicate more aggressively
D)   Interrupt others
E)   See conversations as a way to maintain the upper handF) D) and E)
G) A) and C)

Question 19

Communication begins when a sender selects a medium for the communication.

Accepted Answer

A) True 
 B)False

Question 20

Linguistic style includes all but one of the following. Which one?

Accepted Answer

A)   Use of stories
B)   Pacing and pausing
C)   Word choice
D)   Nonverbal behavior
E)   Use of jokesF) C) and D)
G) A) and B)

Exam 9: Communication in the Digital Age

Communication begins when:

Correct AnswerverifiedShow Answer

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Correct AnswerverifiedFalse

Research has demonstrated that the effect of social media on employee productivity is:

Correct AnswerverifiedShow Answer

Anything that interferes with the transmission and understanding of a message is known as feedback.

Correct AnswerverifiedShow Answer

Reports are rich in data and information, but stories are rich in emotion.

Correct AnswerverifiedTrue

Restricting employees' use of social media at work can lead to losses in productivity.

Correct AnswerverifiedShow Answer

Effective PowerPoint presentations are characterized by using many images.

Correct AnswerverifiedShow Answer

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Correct AnswerverifiedShow Answer

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

Correct AnswerverifiedFalse

One advantage of having a face-to-face conversation is that it:

Correct AnswerverifiedShow Answer

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Correct AnswerverifiedShow Answer

Negative nonverbal communication skills include all but one of the following. Which one?

Correct AnswerverifiedShow Answer

Which of the following statements about linguistic style is not true?

Correct AnswerverifiedShow Answer

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Correct AnswerverifiedShow Answer

In regard to differences in how men and women communicate, in general:

Correct AnswerverifiedShow Answer

In the TED five-step protocol for effective presentations, TED stands for:

Correct AnswerverifiedShow Answer

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Correct AnswerverifiedShow Answer

Compared to men, women are more likely to:

Correct AnswerverifiedShow Answer

Communication begins when a sender selects a medium for the communication.

Correct AnswerverifiedShow Answer

Linguistic style includes all but one of the following. Which one?

Correct AnswerverifiedShow Answer

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False

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True

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False

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