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Exam 9: Communication in the Digital Age

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Question 1

Multiple Choice

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In the TED five-step protocol for effective presentations,TED stands for

A) Technology, Education, Delivery.
B) Technology, Education, Design.
C) Teaching, Education, Development.
D) Technique, Effort, Delivery.
E) Technique, Education, Development.

F) A) and B)
G) C) and D)

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Question 2

Multiple Choice

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Silvio is a member of the student ethics committee.In meetings,he sometimes appears to be paying attention,but at other times does not appear to be tracking the conversations.He rarely contributes to the discussions.He is exhibiting the __________ style of listening.

A) active
B) involved
C) passive
D) detached
E) motivated

F) B) and D)
G) A) and D)

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Question 3

Multiple Choice

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Which of the following is not a step of the TED protocol for effective presentations?

Manash pays attention in his management class,where the professor has entertaining,interesting visual aids.At times,he makes good eye contact with the professor,and occasionally raises his hand to ask questions.On other days,he is quiet and his eyes are on his notebook.He is exhibiting the ________ style of listening.

_________ are discussions between two or more people where the stakes are high,opinions vary,and emotions run strong.

To manage e-mail effectively,an employee should

Which of the following statements about the use of e-mail is ?

Draw the model of the communication process in action,including all steps of the process.Briefly explain each step.Develop an example from your own life to illustrate each step.

All communication involves a sender,message,and receiver.

Younger employees also are more likely to use the Internet and social media to accomplish their tasks.This is an example of the ___________ that represent the key issue when considering communication across generations.

Social media benefits for employers include all the following

Roberto is meeting with Professor Plum in his office during advising hours.As Roberto is describing the problems he is having in his accounting course,Professor Plum is checking his e-mail.Professor Plum is exhibiting the ________ style of listening.

Most people are scared to correct their boss or offer advice.They are afraid they will be punished or,at the very least,ignored.Discuss how a person should approach giving Feedback to or coaching his or her manager.

______ is the richest form of communication.

The four factors of media richness include Feedback,channel,type,and language source.

Language source ranges from natural body language and speech to numbers contained in a financial statement.

Neil is attending a job fair.He knows that there is a lot of competition for these positions and wants to stand out.Neil practices his greeting and "elevator" pitch in front of a mirror.He brings copies of his résumé and business cards.On each card,he notes his blog site address.On the blog,he has comments on several recent articles about new technologies in this field.Neil is maximizing

"Your assignments are always late" is an example of good Feedback.

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.Provide an example of each.

Juan accepts a position with Circumnavigator,a talent search company.In his sales role,he will need to present the company's services to potential clients.Juan is confident that he can create a multimedia strategy,but he is not comfortable with his presentation skills.His manager suggests that he attend a TED talk.escribe the TED five-step protocol for effective presentations.How can this help Juan?