Question 1

Why does maverick buying increase the costs of products?

Accepted Answer

A)  Vendor's prices may be high.
B)  It can keep the company from getting volume discounts.
C)  It makes the procurement process too complicated.
D)  a and bE) B) and D)
F) C) and D)

Question 2

Which of the following is not a characteristic of order fulfillment in B2C e-commerce?

Accepted Answer

A)  It is very difficult to accomplish order fulfillment both effectively and efficiently since a company may need to ship small packages to many customers quickly.
B)  Order fulfillment processes are basically the same regardless of the type and size of the products and the vendor.
C)  Because of difficulties in B2C supply chains,companies outsource deliveries and sometimes also the packaging.
D)  Order fulfillment includes not only providing customers with what they ordered and doing it on time,but also providing all related customer service.E) A) and D)
F) C) and D)

Question 3

The legal and ethical issues related to e-commerce include all of the following except:

Accepted Answer

A)  PCI
B)  fraud
C)  Web tracking
D)  privacyE) B) and D)
F) All of the above

Question 4

Web sites need to be hosted on large capacity servers that are capable of supporting the volume of requests for access,or traffic.

Accepted Answer

A) True 
 B)False

Question 5

In B2C,the sellers are organizations,and the buyers are individuals.B2C is also called e-tailing.

Accepted Answer

A) True 
 B)False

Question 6

List and define 4 of the basic types of e-business transactions.

Accepted Answer

The basic types of e-business transactio...

Question 7

Sears uses __________ as a selling channel to liquidate (get rid of) its excess or discontinued inventory.

Accepted Answer

A)  C2C commerce
B)  forward auctions
C)  reverse auctions
D)  affiliate marketingE) B) and D)
F) A) and B)

Question 8

Order fulfillment includes providing customers with what they ordered and doing it on time,and providing all customer services,such as instructions,exchanges,and returns.

Accepted Answer

A) True 
 B)False

Question 9

Over 85 percent of e-commerce dollar volume is __________ commerce.

Accepted Answer

A)  B2B
B)  B2C
C)  G2G
D)  G2BE) All of the above
F) A) and D)

Question 10

In the e-commerce business model __________,a vendor asks its partners to place logos or banner ads on their sites.If customers click the logo,go to vendor's site,and buy;then the vendor pays a commission to partners.

Accepted Answer

A)  affiliate marketing
B)  B2B commerce
C)  relationship marketing
D)  viral marketingE) A) and B)
F) B) and C)

Question 11

__________ refers to word-of-mouth marketing in which customers promote a product or service by telling others about it.

Accepted Answer

The answer of __________ refers to word-of-mouth marketing in which...

Question 12

American Express developed tools that improved compliance with procurement rules on indirect purchases,or MRO supplies.One of the major performance improvements was the __________.

Accepted Answer

A)  increase in spot buying
B)  elimination of maverick buying
C)  reduction in billing errors
D)  increase in purchases from local vendorsE) A) and B)
F) A) and C)

Question 13

One of the problems with __________ advertising is that advertisers knew very little about the recipients.

Accepted Answer

A)  direct mail
B)  Web
C)  interactive
D)  social mediaE) None of the above
F) B) and C)

Question 14

Priceline.com is an example of __________ commerce because the customer names a product or service and the desired price,and then Priceline tries to find a supplier to fulfill that need.

Accepted Answer

A)  business-to-consumers
B)  consumers-to-business
C)  mobile
D)  business-to-businessE) None of the above
F) All of the above

Question 15

The online explosion has given today's consumers less control over where and how they interact with a business or a brand through a mix of online channels and media.

Accepted Answer

A) True 
 B)False

Question 16

A benefit of hosting an e-commerce Web site on a third-party's server is __________,which is being able to add-on additional capacity incrementally,quickly,and as needed.

Accepted Answer

A)  scalability
B)  maintenance
C)  accuracy
D)  securityE) All of the above
F) None of the above

Question 17

E-procurement strategies and solutions have two basic goals,which are _____.

Accepted Answer

A)  to control costs and simplify processes
B)  collaboration and negotiation
C)  supplier selection and product selection
D)  RFQ processing and exchangesE) All of the above
F) A) and B)

Question 18

Security requirements for conducting e-commerce are each of the following except:

Accepted Answer

A)  authentication
B)  integrity
C)  privacy
D)  e-moneyE) None of the above
F) B) and C)

Question 19

Public and private __________ are sites where many sellers and many buyers buy and sell.

Accepted Answer

A)  networks
B)  exchanges
C)  sources
D)  value chainsE) All of the above
F) None of the above

Question 20

__________ are ads,that when clicked,will redirect to a malicious Web site that is a replica of the site the user was expecting to see.

Accepted Answer

The answer of __________ are ads,that when clicked,will redirect to...

Exam 6: E-Business and E-Commerce

In B2C,the sellers are organizations,and the buyers are individuals.B2C is also called e-tailing.

Correct AnswerverifiedShow Answer

In the e-commerce business model __________,a vendor asks its partners to place logos or banner ads on their sites.If customers click the logo,go to vendor's site,and buy;then the vendor pays a commission to partners.

Correct AnswerverifiedShow Answer

Why does maverick buying increase the costs of products?

Correct AnswerverifiedShow Answer

American Express developed tools that improved compliance with procurement rules on indirect purchases,or MRO supplies.One of the major performance improvements was the __________.

Correct AnswerverifiedShow Answer

Over 85 percent of e-commerce dollar volume is __________ commerce.

Correct AnswerverifiedShow Answer

The online explosion has given today's consumers less control over where and how they interact with a business or a brand through a mix of online channels and media.

Correct AnswerverifiedShow Answer

Public and private __________ are sites where many sellers and many buyers buy and sell.

Correct AnswerverifiedShow Answer

Security requirements for conducting e-commerce are each of the following except:

Correct AnswerverifiedShow Answer

List and define 4 of the basic types of e-business transactions.

Correct AnswerverifiedThe basic types of e-business transactio...View AnswerShow Answer

The legal and ethical issues related to e-commerce include all of the following except:

Correct AnswerverifiedShow Answer

A benefit of hosting an e-commerce Web site on a third-party's server is __________,which is being able to add-on additional capacity incrementally,quickly,and as needed.

Correct AnswerverifiedShow Answer

E-procurement strategies and solutions have two basic goals,which are _____.

Correct AnswerverifiedShow Answer

__________ refers to word-of-mouth marketing in which customers promote a product or service by telling others about it.

Correct AnswerverifiedShow Answer

Sears uses __________ as a selling channel to liquidate (get rid of) its excess or discontinued inventory.

Correct AnswerverifiedShow Answer

One of the problems with __________ advertising is that advertisers knew very little about the recipients.

Correct AnswerverifiedShow Answer

__________ are ads,that when clicked,will redirect to a malicious Web site that is a replica of the site the user was expecting to see.

Correct AnswerverifiedShow Answer

Priceline.com is an example of __________ commerce because the customer names a product or service and the desired price,and then Priceline tries to find a supplier to fulfill that need.

Correct AnswerverifiedShow Answer

Order fulfillment includes providing customers with what they ordered and doing it on time,and providing all customer services,such as instructions,exchanges,and returns.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of order fulfillment in B2C e-commerce?

Correct AnswerverifiedShow Answer

Web sites need to be hosted on large capacity servers that are capable of supporting the volume of requests for access,or traffic.

Correct AnswerverifiedShow Answer

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The basic types of e-business transactio...
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